Nokike of Signorino Herika, (hereinafter the Supplier) has its registered office in Florence, and is registered with the Chamber of Commerce of Florence REA FI-640688 on 10/11/2015 with the following VAT registration number: 03909550166 and C.F. SGNHRK81S63L219Q. The customer (hereinafter the Customer) is defined as the person identified by the data entered at the time of registration and acceptance of the conditions of sale.

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Right to Privacy
The Supplier informs that it is possible to enter the website www.nokike.com without being a registered user and access the information, product data sheets, the basic price list and all those services which do not require the entry of personal data to be used.
To use the online purchasing services, it is necessary to enter the requested data. The provision of data is not mandatory, but is aimed at establishing and maintaining contractual relationships with the Supplier which cannot take place in the event of refusal. In relation to the aforementioned data, the Customer can exercise all the rights of the Legislative Decree. 196/2003.

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The data provided by you or in any case referable to you may be communicated:

• to external parties who carry out specific tasks on our behalf (couriers, accounting, tax obligations);

• to banking institutions, for the management of collections and payments deriving from the execution of contracts.

 

Nature of the relationship and cases of non-applicability of consumer protection regulations
In compliance with the provisions of the national and community laws currently in force, the economic relationship between the Supplier and the Customer is governed by consumer protection legislation exclusively in the event that the Customer purchases for personal purposes unrelated to his/her work activity. Therefore, consumer protection regulations do not apply to the relationships between the Supplier and the Customer who purchases for purposes related to his work activity by providing his VAT number, including in particular Legislative Decree no. 185 of 1999 (contracts concluded in distance), Legislative Decree no. 50 of 1992 (right of withdrawal) and articles 1469 bis and following. d.c.

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Prices and guarantee
Unless otherwise indicated in writing, all prices indicated are to be considered "VAT exempt" and expressed in Euros. The validity of the prices indicated is always and only that indicated by the procedure at the moment the order is forwarded to the Supplier.
For each order, a tax receipt is issued and sent together with the goods or, upon request, an invoice sent together with the goods. The Supplier is not responsible for taxes imposed by other countries.

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Payment
The Customer has the right to choose between different payment methods:
1. Credit/Debit Card "American Express, Diners, Discover, JCB, Maestro, MasterCard and Visa"
2. Paypal
3. Sepa - Bank transfer
4. Klarna

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Purchase orders
Each order is characterized by a unique code (order number) and contains the indication of the date of forwarding to the system, the details of the items purchased, the shipping costs and the individual prices, the summary of total costs including VAT.

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Prices, methods and delivery times
The Supplier ships via courier. The shipping cost in Italy is set at €7. For EU countries, shipping costs range from €13, for non-EU shipping €20 to a maximum of €25. Prices vary based on weight and destination.
Upon receiving the goods at his home, the Customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In the event of discrepancies and/or discrepancies, it will be the Customer's responsibility to have them noted exactly on the transport document (bill or waybill) under penalty of forfeiture of asserting their rights in this regard.
The delivery times communicated to the customer correspond to 1/2 working days for Italy, 2/15 working days for EU countries and 10/25 days for non-EU countries, and reflect the information received from the express courier, any delays or discrepancies are to be attributed to the courier himself. Upon departure of the order, a notification email will be sent to the Customer with all the shipment data for online tracking.

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Complaints and shipping delays
The Customer has the right to communicate any problems (delivery errors, misunderstandings or delivery delays) in writing to the email address noi@nokike.com or verbally to the number +39 320/8115559, from Monday to Friday according to the following opening hours: 11.00 – 19.00.

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Right of withdrawal
The unsatisfied customer can exercise the right of withdrawal (Legislative Decree 22/05/99 n. 185 - consumer protection in contracts concluded remotely) within fourteen working days from receipt of the goods: instructions for returns They can be consulted in the FAQ section of our site.
To obtain a refund of the fee, the consumer must also return the purchased items to the Supplier's headquarters (after receiving the appropriate instructions) within fourteen working days. The Customer has the right of withdrawal without any penalty, the only costs borne by the Customer are those relating to the return of the product and not those of the first shipment incurred by the Supplier.
For the correctness of the relationship, the Customer undertakes to conserve and safeguard the products received and for which he intends to exercise the right of withdrawal with the utmost care and diligence, keeping them intact together with the original packaging. The costs and risks of return transport are entirely borne by the Customer. The return of products that are not intact, damaged or lacking original accessories or equipment will not be accepted by the Supplier and will be returned to the sender with an increase in transport costs. Once the Supplier has received the goods in accordance with the above and has carried out the necessary checks, it will proceed with the refund to the Customer.
The Supplier undertakes to process the reimbursement procedures for exercising the right of withdrawal, via bank transfer, within 30 working days of receiving the communication with which the consumer intends to withdraw.

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Guarantees provided by the Customer
The Customer guarantees, assuming all responsibility and holding the Supplier harmless from any prejudicial consequences, that their data, provided upon acceptance of these general conditions, are truthful and allow the true identity of the Customer to be identified who undertakes also to immediately inform the Supplier in writing, including by email, of any change in the data provided. The Customer is also informed of the need to communicate to the Supplier a valid e-mail address in order to allow the Supplier to forward order confirmations and any communication.

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Limitations of Liability
The Supplier declines all responsibility for malfunctions, interruptions of services, degradation of performance whether or not these are due to causes of force majeure or unforeseeable circumstances, when they are not directly attributable to the Supplier itself through willful misconduct or gross negligence.

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Validity of communications
The Customer accepts that notification and communications relating to all online services (including those relating to purchase orders) are carried out by the Supplier in electronic email format (electronic mail) and via Web service, recognizes their full validity and expressly renounces as of now to disclaim the content of the declarations sent and/or received in electronic format.

Complaints
The Customer can forward observations and complaints to the Supplier via:
1. The CONTACTS sections of the site, both as a registered and non-registered user
2. The Notes field present in each order detail sheet
3. By email writing to noi@nokike.com

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Applicable law
For all e-commerce services of www.nokike.com, the law of the Italian State applies exclusively. Pursuant to the articles. 1341 - 1342 C.C. the Customer declares to have read and specifically accept the clauses set out in the following articles of the general conditions of sale on the website www.nokike.com: 7 (deadline for asserting discrepancies); 12 (guarantees provided by the Customer); 13 (limitations of liability); 14 (validity of electronic communications); e-commerce: information on privacy protection and data processing.

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Declaration
Nokike di Signorino Herika DECLARES that it belongs to the preferential tax regime pursuant to art. 1, paragraphs 54 to 89 of Law no. 190/2014 – Flat rate regime and therefore not subject to VAT or withholding tax pursuant to the provision of the director of the Revenue Agency n. 185820.
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